Terms and Conditions

When you purchase any item on the Highclere Castle online facility you agree to the terms and conditions of sale set out below:

  1. Once purchased, tickets cannot be exchanged, refunded, or returned. Please take care when booking as the ticket will only be valid for the date and admission time specified. Exceptional cases are at the discretion of the Castle Office and may be subject to an administration fee.
  2. Once you have printed your tickets, please keep them in a safe place as we cannot accept duplicates, copies, or other alternative tickets of any kind.
  3. All major credit and debit cards are accepted (VISA, MasterCard, Maestro) excluding American Express.
  4. All online purchases can only be shipped to the registered card holder’s address.
  5. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
  6. Parties of 20 or more persons constitute a group.  Special rates are available for groups booking in advance by telephoning 01635 253210 or e-mail to theoffice@highclerecastle.co.uk .We will not accept online bookings from organisations who wish to sell to their customers. All bookings of this nature must be dealt with by the Castle Office.
  7. Tickets are not to be purchased and used by any organisation for promotional purposes without prior agreement by Highclere Castle.
  8. Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
  9. All visitors entering Highclere Castle, the Exhibitions and Gardens must have a valid entrance ticket.
  10. Highclere Castle reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Highclere Castle any person. 
  11. The booking reference and its associated barcode is confirmation of your booking for the date concerned. You MUST bring your e-ticket with you on the day of the visit. 
  12. Highclere Castle reserves the right to transfer tickets to another date and time in case of incidents beyond its control. 
  13. Guests are reminded that for technical or operational reasons some facilities may be removed or closed, and that additional builds for events may be put in place.Highclere Castle reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so. 
  14. Photography in the Gardens and Park is allowed for non-commercial private use. Photography is NOT permitted in the Castle or Exhibitions. 
  15. Highclere Castle accepts no responsibility for personal property or vehicles parked in the grounds. 
  16. We do not allow large rucksacks, prams or pushchairs into the Castle or Exhibitions.  Motorised wheelchairs are not permitted but we do have a small stock of standard wheelchairs which can be pre-booked by calling the Castle office or emailing theoffice@highclerecastle.co.uk
  17. Goods for delivery in the UK shall be delivered by Royal Mail and will be despatched within 8 working days of receiving your order. 
  18. Goods for delivery outside of the UK shall be at the customer’s own risk. 
  19. Once orders are placed they cannot be cancelled, so please consider and check your order carefully. 
  20. Goods purchased through the online shop can be returned up to 21 days after date of purchase for a refund. This is providing that they are in their original condition and that their packaging has not been tampered with or broken in any way. All Goods are returned at the expense of the customer and the sole responsibility of Highclere Castle is the refund of the price of the Goods. 
  21. Notwithstanding our reasonable endeavours to verify the accuracy of the information appearing on this website, we make no express or implied warranties in relation to its accuracy.