2021 - Temporary Booking Process.
Group bookings for Spring and Summer 2021 have temporarily been suspended in order to prioritise the rescheduling for groups due to visit in Spring and Summer 2020. Therefore, should you have any dates that you wish to request please first register as a group (See below) Once you have done so, please email Jessica Kent-Smith [email protected] with your preferred date and time, guest numbers and ticket type and we will do our best to accommodate your request.
If you have not yet registered you will need to request an ID number. You can do this by clicking the link here. Please make sure you only request one ID number. (This is not an automated email and may take 2-3 working days).
Please note that we have temporarily suspended all automatic emails regarding payments and cancellations but you will still be able to see this information in your account.
For more detailed information you may wish to visit our FAQs or Group Policy documents which should answer any queries that you may have. There is also a group information link containing further information. If you can’t find the answer you are looking for please call the Castle office on (01635) 253210 or e-mail [email protected]. Please be aware, we are receiving a high volume of enquiries at this time with a reduced office presence. We will endeavour to respond to any enquiries within 5 working days.